Pets at Home has seen total consumer revenue grow by 1.5% to £576.6mn, as it reports a “resilient” start to the year, in part thanks to its Pets Club members and vet services.
As part of its latest results, for the 16 weeks to 18 July 2024, the pet care retailer reported revenue at its veterinary business increased by 17.1%, and by 13.3% on a like-for-like basis. There was also higher average customer spending, and a 3% year-over-year increase in active Pets Club members as numbers hit eight million.
“The benefits of our investments in logistics, stores and digital are coming through, and our unique joint venture vets continued to deliver differentiated performance, growing visits and attracting new customers, driven by our passionate, independent practice owners,” explained Lyssa McGowan, chief executive, Pets at Home.
“As ever it is our people, and their unrivalled expertise, that continue to drive our business.”
The investment in logistics includes a 670,000 sq. ft purpose built facility at Stafford North Business Park, which opened last year. The site aims to support the pet care retailer’s omnichannel capabilities, but also underpin the next decade of growth.
As part of the DeliveryX Warehousing 2024 Report, George Lingwood, distribution & logistics director at Pets at Home explained that it now supplies its entire retail and ecommerce operations.
“We can supply all of our retail stores with agile delivery schedules, while also giving our customers the option of receiving their goods via a logistics solution which suits them. This includes everything from click and collect, next day to-door or delivery on a specific day that suits the customer,” stated Lingwood.
“We can even arrange deliveries to be picked up from a Pet at Home store so the customers can experience our great pet care centres and amazing instore colleagues.”
The exclusive interview also looks at automation, centralising operations and sustainability.
The Pets at Home interview is one of three in the DeliveryX Warehousing 2024 Report, with Currys’ discussing how its stores fit into the fulfilment model and Furniturebox covering how their warehouse is critical to a next-day delivery promise.
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