Delivery management platform Scurri has announced the acquisition of UK-based artificial intelligence (AI) platform HelloDone, which provides conversational AI solutions to retailers and brands.
HelloDone’s conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger. This enables retailers to automate responses to customer queries via AI-powered chat, offering effective and immediate resolutions of customer needs at scale to deliver enhanced delivery experiences and customer service.
The acquisition will see the HelloDone team join Scurri, adding rich, specialist AI expertise to Scurri’s existing product and engineering functions to accelerate product innovation. Scurri will also acquire all technology, trademarks, intellectual property and clients. This acquisition is being achieved via a restructuring by transfer arrangement.
“Scurri’s acquisition of HelloDone demonstrates our commitment and ambition to accelerate growth for our customers by empowering them to be at the forefront of the AI revolution that is rapidly changing the retail industry,” said Rory O’Connor, founder & CEO of Scurri.
“HelloDone’s technology offering is highly complementary to ours and will enable us to unleash new capabilities and give our customers even greater control over the most fundamental pillars of their business – delivery.”
“HelloDone’s services are highly synergistic with Scurri’s and we are excited by this opportunity to blend our collective knowledge, expertise and technology to provide a distinct competitive advantages as a fully integrated solution-driven delivery and post-purchase service provider,” commented Ed Hodges, founder & CEO at HelloDone.
Learn more about conversational AI in an exclusive feature in the newly published DigitalX 2024 report. The feature looks at what is AI good at within retail and conversely, which areas still need the human touch.
The full report through a mix of analysis, expert comment and case studies, illuminate key themes including how do retailers and brands best build customer engagement and loyalty? And how do retailers and brands put digital at the heart of marketing initiatives?
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